MessageProof support

Get help without sending message content.

Your message content stays on your computer. MessageProof does not upload your message content. Support should start with safe diagnostic details, not raw messages or phone backups.

Email support Support options
Email standard support
A$299 guided support incl. GST
A$499 urgent support incl. GST

Support boundary

Please do not email message databases, phone backups, or Evidence Pack contents unless asked.

Most support issues can be diagnosed from non-content information such as the app version, operating system, step reached, error message, and whether an output folder was created.

Safe to send first

Diagnostic details

  • Which app you are using: Extract or Verify
  • Your computer type: macOS or Windows
  • App version or build number, if visible
  • The step where you got stuck
  • A screenshot of the error screen, if it does not show message content

Do not send first

Private message material

  • Raw message databases
  • Phone backups
  • WhatsApp databases or exports
  • Evidence Pack contents
  • Screenshots that reveal private messages

Support options

Choose the level of help you need.

For beta matters, support is designed to help the client complete the extraction while keeping message content on the client's own computer.

Standard support

Email support

Email

Best for setup questions, download issues, and simple troubleshooting.

Start with non-content diagnostic details
Useful for install and activation issues
Support email: hello@messageproof.com

Guided extraction

Guided support

A$299

Incl. GST. Subject to availability.

Live guided extraction support
Useful for stressed or non-technical clients
Client runs Extract on their own computer

Urgent matters

Urgent support

A$499

Incl. GST. Subject to availability.

For imminent filing or response deadlines
Availability must be confirmed first
No guarantee that usable source data exists
Ask about guided support Ask about urgent support

What support can help with

Support helps you use the software. It does not replace legal advice.

Support can help with

Using MessageProof

  • Finding the correct app download
  • Installing Extract or Verify
  • Activating an Extract token
  • Understanding which file to send back
  • Troubleshooting errors without sending message content

Support cannot decide

Legal or evidence strategy

  • Which messages are relevant to your case
  • What date range your solicitor needs
  • Whether material should be filed or served
  • Whether a court will admit the evidence
  • Whether a message is true or who authored it

For clients: ask your solicitor what scope they need.

If you are unsure which contact, channel, or date range to choose, ask your solicitor before creating the Evidence Pack ZIP.

Ask support

FAQ

Support questions.

Start with the app name, operating system, app version if visible, the step where you got stuck, and the exact error message. Do not send private message material unless MessageProof specifically asks for it.
Support is designed to diagnose issues without message content wherever possible. If file review is ever needed, MessageProof will explain what is being requested before you choose whether to send anything.
No. Your solicitor should tell you what contact, channel, and date range they need. MessageProof can help you use the app, but it does not decide legal relevance.
MessageProof can only work with supported sources and available data. If the selected source is unsupported or unavailable, support can help confirm the next best option, but cannot guarantee that usable evidence exists in every source.
No. Urgent matter support is subject to availability and must be confirmed before purchase or scheduling.